FAQs

LIMITLESS RANGE PRODUCT AVAILABILITY

Noa Blanket Co has recently introduced a new range, Limitless, which is woven to order and not limited to this release.

We work with a small mill in Aotearoa (New Zealand) with maximum quantities able to be fulfilled at any one time. 

This is an intentional decision to ensure we don't contribute to over-production or supply but also sits in line with our ethos that good things (and good design) take time.Meticulously crafted with care, each item is woven by our team and as such, Limitless orders will vary in production times. 

We will do our best to get these beautiful tāonga to you as soon as possible and on checkout, our customer service team will update you of approximate arrival time into our warehouse. Please know, when you purchase from our Limitless collection, it is only then that it goes into production.

Each piece is meticulously woven and we do not hold any additional stock. When you purchase this blanket, you will receive an order confirmation and we will be able to update you with a more specific delivery time. 

Please allow approximately 3-6 weeks for the production of your order and know that these delivery times are subject to change.

LIMITED EDITION COLLECTION PRODUCT AVAILABILITY

For our Limited Edition Collections, we produce a set number of blankets that are sold on a first in, first served basis. These are ready to ship and our goal is to get these out to you as soon as possible.

Please note that blankets in your cart does NOT reserve product until payment is confirmed, because it is in your cart does not mean it's held for you. To accelerate the checkout process you can set up an account with your shipping and payment details here

Once our Limited Edition Collection sells through we no longer run that design and therefore pre order is not an option.

CHECKOUT PROCESS

For a faster checkout, create an account in advance of our collection release with your address details. To set up your account click here

We also recommned using apple pay or google pay as this preloads your payment details at checkout.

Blankets are not reserved while in your cart until checkout is completed. I.e. Having items in your cart does not mean they are held for you. When payment and checkout is complete you will receive a confirmation email with your order.

Please note that there is allocated stock assigned to each delivery month and is while stocks last.

SHIPPING

When you purchase a blanket, you will receive an order confirmation and we will be able to update you with a more specific delivery time.

You will also receive another email once your order has been packed and shipped with all your tracking details.

We are working together with our supplier to ensure a prompt delivery.  

All NZ orders will take between 2-3 working days after they are dispatched from us. Overseas orders will take between 5-10 days after they are dispatched.

For more deatils go to our Shipping page here

RETURNS

If you are not satisfied with your order, please make sure you contact us within 7 days of purchasing your product at: info@noablanketco.nz

PRODUCT CARE

Check out our product care page for further information on how to care for your blanket.